Effective Date: 20-052025
Last Updated: 20-052025
At ZestyBrew (www.zestybrew.com), we offer convenient subscription plans for our coffee lovers. This policy outlines how our subscriptions work, including billing, modifications, and cancellations.
1. Subscription Overview
Our subscription service allows you to receive fresh coffee products at regular intervals of your choice. You can customize your delivery frequency, pause, or cancel your subscription at any time.
Available Subscription Options:
- Monthly Coffee Subscription – Fresh coffee delivered every month.
- Bi-Weekly Subscription – Coffee delivered every two weeks.
- Custom Subscription Plans – Select your preferred frequency.
2. Billing & Payment
- Subscribers are billed automatically based on the selected subscription cycle (monthly, bi-weekly, etc.).
- Payments are processed via the payment method on file. Accepted payment methods include credit/debit cards and digital wallets.
- If a payment fails, we will attempt to process it again within [X] days. If the issue persists, your subscription may be paused or canceled.
3. Modifying Your Subscription
You can modify your subscription at any time through your ZestyBrew account:
- Change delivery frequency.
- Update billing or shipping details.
- Swap coffee selections (if applicable).
- Pause your subscription for a specified period.
4. Cancellation Policy
- You can cancel your subscription at any time before the next billing cycle to avoid future charges.
- If a cancellation request is made after a payment has been processed, the order will still be shipped, and cancellation will take effect for the next cycle.
- To cancel, log into your ZestyBrew account and navigate to the subscription settings, or contact us at subscriptions@zestybrew.com.
5. Refunds & Returns for Subscriptions
- Subscription orders are non-refundable once they have been processed.
- If you receive a damaged or incorrect item, please contact us within 48 hours for a replacement or store credit.
6. Pausing or Resuming Subscriptions
- You can pause your subscription for [X] months at a time without canceling.
- Once paused, your account will not be billed until you choose to resume deliveries.
7. Subscription Renewal & Expiration
- Subscriptions automatically renew unless canceled.
- If your payment method expires, we will notify you to update your billing details.
8. Contact Us
For any subscription-related inquiries, please reach out to us at:
📧 Email: subscriptions@zestybrew.com
📍 Address: 123 Coffee Lane, Brewtown, USA