Effective Date: 20-03-2025
Last Updated: 20-03-2025
At ZestyBrew, we strive to provide high-quality coffee products and exceptional service. If you’re not fully satisfied with your purchase, we offer a hassle-free return and refund process. Please review our policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- Returns must be requested within [X] days of receiving the product.
- Perishable items (e.g., coffee beans, ground coffee) cannot be returned if opened due to food safety regulations.
- Gift cards and promotional items are non-refundable.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact our support team at returns@zestybrew.com with your order number and reason for return.
- We will provide you with a return authorization and shipping instructions.
- Ship the item back to us within [X] days of return approval.
- Once received and inspected, we will process your refund or exchange.
3. Refund Process
- Refunds are issued to the original payment method within [X] business days after the return is approved.
- Shipping fees are non-refundable, except in cases where we sent the wrong or defective item.
- If your refund is delayed, please check with your bank or payment provider.
4. Exchanges
- If you received a defective or incorrect item, we will replace it at no additional cost.
- Exchanges are subject to product availability.
5. Non-Returnable Items
- Opened or used coffee products.
- Personalized or custom-made items.
- Items purchased during final-sale promotions.
6. Damaged or Incorrect Orders
If you receive a damaged or incorrect order, please contact us within 48 hours of delivery at support@zestybrew.com with photos of the item and packaging.
7. Cancellations
Orders can be canceled within [X] hours of placement. After this window, cancellations may not be possible if the order has already been processed.
8. Contact Us
For return and refund inquiries, please reach out to:
📧 Email: returns@zestybrew.com
📍 Address: 123 Coffee Lane, Brewtown, USA